Company Name and Address
Multilãs Unipessoal Lda
Rua das Grutas 156 2485 - 059 Mira de Aire, Portugal
Manufacture and trade of handmade textile products decoration and women's and men's fashion.
Exchanges and Returns
CHICoração accepts exchanges and returns. In case the customer wishes to make an exchange, he/she must do so within 30 days of the date of receipt of the order. The product must be in perfect condition and be accompanied by the respective invoice. Please note that the cost of both shipping the returned product and shipping the new product must be borne by the customer. In the case of return, the amount refunded to the customer will be made in the same payment method used for the purchase.
To exercise your right of cancellation, the customer must communicate this intention within a maximum of 14 days after purchase. In case the shipment has already been made, you must return the product within the same period. The purchase amount will be refunded, however shipping costs must be borne by the customer. It is the responsibility of the customer to prove that he has made the return, so it is recommended to obtain a stamped receipt of the postal services.
Shipping has variable costs, which depend on the weight, dimensions, volume and destination of the order. The calculation of this cost will always be done before the order is finalised. Deliveries within Portugal and Spain will be made via DPD and Nacex. The normal delivery time is one business day (Portugal) or two working days (Spain) after the day of shipment. We do not ship PO Boxes. For other destinations, shipments are made via DPD and FedEx, and delivery time varies depending on the country of destination. For customers residing outside the European Union, it should be noted that additional customs fees may be charged, which vary depending on the customs services of each country. CHICoração is not responsible for these fees.